Cancellation & Refund Policy 

Thanks for signing up for our online course at Master SPEAKING Japanese operated by Arai Academy of Japanese Studies.　　　　　　　　

Cancellation Policy

Please be advised that cancellation of the current course has to be made within a month of your latest payment date in order to avoid the future payment.

<How to cancel>

You can manually cancel your subscription from your account:

  • Log in to your account.
  • Click on your current course.
  • Click on your Avatar from the page header in the top right of the page.
  • Select Settings from the dropdown.
  • Click Billing Info in the top right of the page.
  • Select the Cancel this subscription button.
  • Click on 'OK' to confirm your cancellation.

Once confirmed, you will lose access to your Offer Subscription at the end of the current billing cycle. 

Refund Policy

In order to be eligible for a refund, you have to mail to [email protected] within 12 hours of your payment. After we receive your e-mail, we will process your refund. It may take anywhere from 5 to 10 business days for a refund to show up on your bank account. If your contact is made after 12 hours have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact us by e-mail.

<Record of refund>

If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge will drop off the bank statement altogether, as if it never occurred, and the bank account balance will adjust to credit that money back without a specific line item on the statement.

If we issued a refund and you have not seen it after ten business days, please look for the original charge on your bank statement. If you do not see the charge on your statement, it was reversed and the refund is complete.

If you still do not see a credit and still see the original charge after ten business days, you should reach out to your bank for more information.

<If you have a new card>

If you have a new card, in most cases, the bank will redirect the refund to your new or replacement card. If you do not have a new card, the bank will usually send the refund directly to your bank account.